12.4 How to Update Your Stripe Integration for Strong Customer Authentication (SCA)

The regulations for European payments are changing. P2D2 regulation now requires Strong Customer Authentication for online payments. Please follow the steps below to make the updates needed on your current Stripe integration. These changes are mandatory and must be applied by September 14th, 2019 in order to avoid inconveniences. For more information on Stripe SCA, please review Stripe SCA Doc.

Step 1

You will need to setup your Stripe integration again using the new adapter for Stripe SCA. To do this, please navigate to Settings > Payments Gateways > Add Gateway > Global > Stripe SCA

Step 2

Follow the steps to setup Stripe as shown here in this article.

Step 3

Create a support ticket by using  the “?” icon on the upper right-hand corner of the HQ application, and request our support team to migrate data from the old Stripe adapter to this new Stripe SCA adapter.

Charges from Step 6

When charging a customer at the counter from step 6 and adding a credit car as shown in the image below:

The system will redirect you to a confirmation page where your customer can validate the payment.

If the payment validation is successful, then you will be redirected to a confirmation page. If this verification is unsuccessful, then you can try to process the payment again. Please note that the strong customer authentication is only required by certain banks, therefore the confirmation screen will only appear when requested by the bank of the card being charged.

Charges to Cards on File

For charges to cards stored on file, the system will send an email to your customer so they can validate their payment. Please find an example of the process below by adding a payment from step 6:

First, select the card on file to charge.

You will see the payment added as a “Pending Payment”, given that it requires customer authentication.

The system will send an email to your customer informing them that  their confirmation is required to process a payment.

This is a sample of the email body:

The link in the email to “Confirm Payment” will take the customer  to a confirmation page where they can validate their payment. If the payment validation is successful, then they will be redirected to a confirmation page. If this verification is unsuccessful, then they can process the payment again. Please note that the strong customer authentication is only required by certain banks, therefore the confirmation screen will only appear when requested by the bank of the card being charged.

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