2.11 How to Setup Relocation Fees for Pickups and Returns

For relocation fees, there are two possibilities, a general one where the additional charge is the same for the relocation to any location available, and another where the fee depends on the pickup and return location combination. Here you will find a step by step on how to configure each of these options.

Same Fee For All Relocation Options

To do this, you must first create the additional charge that will apply as the fee for the relocation, to learn more about who to create an additional charge click here. In the additional charge section, make sure to select “Yes” under “Hide From Reservations” and “No” under “Show on Website” fields in the “Default Settings” section.

Step 1

Firstly, navigate to Settings > Car Rental as shown in the picture below highlighted in dark blue.

 

Step 2

Next, make sure that “Allow Return to Other Locations” is set to “Yes” as shown in the picture below highlighted in orange.

Different Pickup/Return

 

Step 3

Thirdly, navigate to “Additional Charges” section. Here, select the additional charge that you have created under “Additional Charge for Different Pickup/Return Locations” as shown in the picture below highlighted in orange.

 

Step 4

Lastly, click on the blue “Save” button located at the bottom of the page.

 

Now when your client selects a different location for pickup and return, it will automatically charge them the fee that you have created in the additional charge as shown in the pictures below.

The picture above shows the different location selected. The picture below shows the automatic additional charge of $10 in the reservation summary.

Different Fee Depending on Combination of Pickup and Return Locations

To do this, you must first create the additional charges that will apply as the fees for the relocations, to learn more about who to create an additional charge click here. In the additional charge section, make sure to select “Yes” under “Hide From Reservations” and “No” under “Show on Website” fields in the “Default Settings” section.

Step 1

Firstly, navigate to Settings > Car Rental as shown in the picture below highlighted in dark blue.

Step 2

Next, make sure that “Allow Return to Other Locations” is set to “Yes” as shown in the picture below highlighted in orange.

Different Pickup/Return

Step 3

Next, navigate to Settings > Car Rental > Advanced as shown in the picture below highlighted in orange.

Step 4

Next, in the Advanced section, search for the option called “Enable Additional Charges per Combination of Return Location”. Mark it as “Yes” as shown in the image below and save the changes by going to the bottom of the page and clicking over the “Save” button.

Step 5

After saving, please find the new section created called “Default Additional Charges According to Combination of Locations” as shown the in image below. Placed next to each location combination you will find a dropdown to choose the right additional charge belonging to that particular combination.

 

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