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1.3 How to Cancel a Reservation?

This article is a step by step breakdown on how to cancel and delete a reservation respectively. Do note that you cannot cancel a reservation if there is a contract modification. You will first need to delete the contract modification. To learn how more about contract modifications, click on this link here. We will be using a completed reservation as an example for this article.

Canceling a reservation

In order to cancel a reservation, the status of the reservation has to be “Open”.

Firstly, click on the “Re-open Reservation” button, highlighted in orange in the picture below.

Cancel Reservation

 

The status of the reservation is now “Rental” and that you are currently in Step 8 (Contract).

 

Click on the blue “left arrow” button, highlighted in orange in the picture below to head back to Step 7 (Pickup).

 

Once you have done so, at Step 7 (Pickup), click on the red “Cancel Pick Up” button, highlighted in orange in the picture below.

 

By clicking on the “Cancel Pick Up button”, you will be at Step 5 (Confirm) and achieve the “Open” status. Head to Step 6 (Payments) by either clicking on the step label or clicking on the blue “right arrow” button, highlighted in orange in the picture below.

 

Once you have done so, click on the “Cancel Reservation” button, highlighted in orange in the picture below.

 

Clicking on the button will open up a new window. Here, select the date of cancellation and click on the blue “Cancel Reservation” button to cancel the reservation, highlighted in orange in the picture below.

 

 

To learn how to create a new reservation, click on this link here. To learn more about the different type of reservation statuses, click on this link here. For more information on how to delete a reservation, follow this link here.