1.4 How to Delete a Reservation?

This article is a step by step breakdown on how to delete a reservation. Do note that you cannot delete a reservation if there is a contract modification. You will first need to delete the contract modification. To learn how more about contract modifications, click on this link here. We will be using a completed reservation as an example for this article.

Deleting a reservation

In order to delete a reservation, the status of the reservation would have to be set to “Open”.

Firstly, click on the “Re-open Reservation” button, highlighted in orange in the picture below.

Delete reservation

 

The status of the reservation is now “Rental” and you are currently in Step 8 (Contract).

 

Click on the blue “left arrow” button, highlighted in orange in the picture below to head back to Step 7 (Pickup).

 

Once you have done so, at Step 7 (Pickup), click on the red “Cancel Pick Up” button, highlighted in orange in the picture below.

 

By clicking on the “Cancel Pick Up button”, you will be at Step 5 (Confirm) and achieve the “Open” status. At the top right of the page, click on the red “Delete” button, highlighted in orange in the picture below.

 

Once you have clicked on the button, it will delete the reservation entirely. Do note that deleting a reservation should only be as a last resort as you cannot recover the reservation and all the details.

I do not see the “Cancel Pick Up” button in step 7

If you do not see the red “Cancel Pick Up” button, that is because you have a contract modification. Firstly, navigate to Step 8 (Contract) and scroll to the bottom, you will see contract modification as shown in the picture below.

You will first need to delete the contract modification. To do so, click on the particular contract modification as highlighted in orange in the picture below.

Once you clicked on the modification, a new window will pop up. Here, click on the red “Delete” button as shown in the picture below.

 

If you have done it correctly, you should be able to see the red “Cancel Pick Up” button in step 7. To learn how to cancel a reservation, follow this link here.

To learn how to create a new reservation, click on this link here. To learn more about the different type of reservation statuses, click on this link here.