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7.14 Customizing Email Templates

This article is a step by step on where to set up the different types of email templates that the system sends. There are 6 different tabs in this page. They are Settings, Confirmation, Quotes, Payment, Payment Requests, and Other.

Where can I find the page?

Navigate to Settings > Car Rental > Emails highlighted in dark blue and orange in the picture below.

Email templates

 

Settings

This page is where you can find the settings for the emails and how they are in the system. For example, you can set so the system does not send any emails at all as highlighted in orange in the picture below.

 

You can hover over the “question mark” tips to obtain more information about each setting. Click on the blue “Save” button to save the changes after you have finished.

Confirmation

Here, you can customize the email that the system will send out to your customers when they confirm their reservation.

 

You can also set the different language emails if you click on the different language tabs, highlighted in orange in the picture below.

Click on the blue “Save” button to save the changes, after you have finished.

Quotes

Here, you can customize the email that the system will send to your customers when they do a quotation.

You can also set the different language emails if you click on the different language tabs, highlighted in orange in the picture below.

Click on the blue “Save” button to save the changes, after you have finished.

 

Payments

Here, you can customize the email that the system will send to your customers if it is about payments. These include payment approved, rejected, refunds for additional total, and refunds for security deposit (authorizations).

You can also set the different language emails if you click on the different language tabs, highlighted in orange in the picture below.

Click on the blue “Save” button to save the changes, after you have finished.

Payment Requests

Here, you can customize the email that the system will send to your customers if it is about payment requests.

You can also set the different language emails if you click on the different language tabs, highlighted in orange in the picture below.

Click on the blue “Save” button to save the changes, after you have finished.

Other

Here, you can customize the email that the system will send to your customers for miscellaneous items. These include after sale emails, contract emails, canceled reservations, overbooking emails, return reminders, and additional charges availability.

You can also set the different language emails if you click on the different language tabs, highlighted in orange in the picture below.

Click on the blue “Save” button to save the changes, after you have finished.

 

For each type of email template, you can use the variables located on the right side of the page. Each email type has its own set of variables that you can use.