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7.6 Emails Sent

This Emails Sent page gives an overview of all the details of all the emails that the system has logged. This page is useful for troubleshooting when an error occurs.

Where can I find this page?

This page is located under the Logs category in the settings, highlighted in dark blue in the picture below.

Emails Sent

 

In this page, you can also create, save and delete filters, view more rows in one page and also view more details and sort them. You can also export your data into an excel file. To learn how to do so, follow these links:

 

There are 7 different statuses for emails. They are Queued, Delivered, Failed, Deferred, Pretended, Opened, and Clicked.

Queued

This status means that the system will be sending out these emails shortly.

Delivered

This status means that the emails have reached the intended customer email.

Failed

This status means that the email has an error and did not manage to be sent out by the system.

Deferred

This status means that the email does not have an error but will not be sent out by the system.

Pretended

This status means that the email will be logged by the system but is not actually sent out by the system.

Opened

This status means that the customer has opened the email that is sent out.

Clicked

This status means that the customer has clicked on a button in the email that requires attention such as a payment button.