12.11 OpenEdge Integration

This article is a step by step breakdown on how to do OpenEdge integration with the system for online payments.

Step 1

You will need to contact OpenEdge customer support at https://www.openedgepayment.com/ to allow integration with HQ Rental Software. You can contact them through the two places highlighted in orange in the picture below. This might take a while depending on their availability.


Step 2

When you get in contact with a representative from OpenEdge, request from them the authorization tokens that you will need for the OpenEdge integration. It will be 3 items which are XWeb IDTerminal ID, and Auth Key.


Step 3

Once you have the 3 required tokens, create a new payment gateway. You can do this by going to HQ Rental Software and click on Settings > Payment Gateways > Gateways > Add Gateways located on the top right of the page, highlighted in orange in the picture below and click on OpenEdge.


Step 4

Fill in the necessary details which would be Label, Supported Currencies, XWeb IDTerminal ID, and Auth Key. The authentication tokens were obtained in Step 2. Make sure the radio box in Test Mode is set to Yes if you are testing the payment gateway. You can also fill up the Website section in this form. Next, click on the blue “Save” button highlighted in orange in the picture below once you are done.


Step 5

If your company supports multiple currencies, you would need to complete this step, if not, skip to step 6.

Click back on the payment gateway you have just created. Next, navigate to the method tab, highlighted in orange in the picture below.





For every currency that you support, you would have to create a new payment method. Firstly, click the blue “Add” button at the top right of the page, highlighted in orange in the picture below.

Next, a new window will pop up, select the payment method, in this case, is Credit Card and click the blue “Save” button, highlighted in orange in the picture below.





Lastly, a new row will appear, in the currency dropdown list, select the currency that you are supporting and click on the blue “Save” button, highlighted in orange in the picture below once you have finished.


Step 6

Next, you will need to select OpenEdge as the supported payment for your branch. Head to Settings > Car Rental > Online Charges tab, then select the branch that you want to use the OpenEdge integration with. Scroll down till you reach the Branch Settings category and under Supported Payment Gateways, add in the created OpenEdge gateway and click on the blue “Save” button at the bottom of the page to conclude the setup.


Security Deposits with OpenEdge

This is how you setup OpenEdge to accept Security Deposits as Authorization payment.

Step 1

Navigate to Settings > under Payment Gateways > Settings > Max Days to Keep Authorizations (set the value to less than 7 days)

Note: This is usually defined by the payment gateway, and tends to be no more than 7 days. We suggest to set the value 1 day less than what is set by the provider.

Step 2

Go to Settings > Car Rental > Online Charges > Supported Gateways for Authorizations – only choose accounts with “Credit”

Advanced Settings

You can set the “Days in Advance to Charge the Security Deposit” – the value you enter in this field will define the how many days before the Pickup date you will charge the security deposit to the renter.

Also, you can activate “Enable Automatic Charges on Security Deposits” – it will authorize the security deposit for the renter automatically.

Capture Signature via Credit Card Reader

If you are using Ingencio device ISC Touch 250/480 you can capture the signature using the credit card reader. To enable this feature, navigate to Settings > Car Rental >  Signature tab > Settings > Enable Signature Capture with Open Edge Credit Card Reader set this to Yes, then click ‘Save’ for the changes to be applied.

For information on how to setup the digital signature in your rental process, how to add multiple signatures, and how to display them on the rental agreement please go to this article.

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