1.23 Add Open and Close Hour Blocks per Location

1. Car Rental Basics

Learn the basics about the rental process for your vehicles.

1.1 Reservations

Manage your reservations from a single table.

1.2 How to make a new reservation?

This article helps you understand how to make a new reservation and walks you through all the required steps. The …

1.3 How to Cancel a Reservation?

This article is a step by step breakdown on how to cancel a reservation. Please note that if you made …

1.4 How to Delete a Reservation?

This article is a step by step breakdown on how to delete a reservation. Deleting a new reservation Once you …

1.5 Availability Check

To learn how to create a new reservation from step 1, click here. How do I check my availability? The “Availability …

1.6 Quotes

This is a list of all the reservations that have the status “quote”. A quote is a reservation that is not …

1.7 Payments

This page is a list of all the details of all the payments that are made in the system. An …

1.8 Payment Requests

This payment requests page is a list of all the details of all the payment requests that your users have …

1.9 Refunds

This article is a step by step breakdown on refunds and how to add them into the system. The refunds …

1.10 Calendar

This page is an overview of all your reservations in the form of a calendar. We break the calendar down …

1.11 Car Rental Settings

This Car Rental page is where you can manage the settings for your car rental. Here is also where you …

1.12 Seasons

This Seasons page is where you can add the different seasons that your company uses. For example, peak season and …

1.13 Rates

This article is a step by step breakdown on rates and the different settings that you can use to customize …

1.14 Discounts

This discounts page is where you can create discounts for your customer and for your staff discounts (if any). Where …

1.15 Security Deposits

You can create security deposit rules to apply to your bookings. You have many general settings that apply to all …

1.16 How to add a discount or charge?

This article is a step by step breakdown on how to add a discount or charge to the system. Do …

1.17 How to link pictures to reservation?

This article is a breakdown of how you can link pictures of a vehicle during the reservation process. Do note …

1.18 Contract Modifications

This article is a step by step breakdown on how to do contract modifications. This is useful when you need …

1.19 Reservation Statuses

There are 10 different reservation statuses for the reservation process and each status lets you know what stage the reservation …

1.20 Scanning Licenses from the HQ Rentals Mobile App

This article will show you step by step how to scan licenses from the mobile app, so you can carry …

1.21 How to Set Up and Process Mobile Payments from the HQ Rentals Mobile App

Our integration with OpenEdge Mobile allows you to process payments from the HQ Rentals Mobile App. This article will show …

1.22 Vehicle Replacement for Reservations on Rental

This article will show you how to replace a vehicle once the reservation is on Rental status. Navigate to the …

1.23 Add Open and Close Hour Blocks per Location

This article will show you how to add opening/closing hours for the locations added in your system. Step 1 Navigate …

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