Frequently Asked Questions
This FAQ Section answer the most frequently asked questions of our users, however; if you’re looking to learn more about the usage of the software, please visit our Knowledge Base.
There are multiple ways to integrate your website with the reservation software backend. The easiest approach is an iframe, which creates a reservation box on your website that you can style with custom colors and fonts to match your branding. If you require more flexibility on the front-end of your website, it is also possible to integrate through our API. You can find more information about the different integration options here.
We are integrated with several payment gateways such as Stripe and Global Payments Integrated. You can link your accounts through Settings > Payment Gateways. If you require a different payment integration, please contact our support team and we will be happy to review your request.
The system integrates with the following accounting platforms: QuickBooks Online, QuickBooks Desktop, Xero, Exact, and Holded. Data can also be exported to Excel for use with other tools.
Yes. HQ gives you full control over your pricing. You can set rates by the minute, hour, day, week, or month, and configure them to decrease automatically for longer rentals. There are also more advanced pricing features, such as seasonal pricing, add-ons, discounts, security deposits, and rate types.
The software is available in over 30 languages, including English, Spanish, Dutch, Portuguese, French, German, Italian, and many more. Your account comes pre-configured in English, and additional languages can be activated from the Settings section.
Yes, the system automatically generates confirmation emails and you are able to customize the content and style of these emails within the Settings of the application.
Our hosting is based on your region. We have hosting options in the USA, the Netherlands (Europe) or Singapore (Asia). For security and backups please review our Security documentation.
We guarantee 99.9% uptime . At any moment you can review our uptime performance here.
The data is owned by the customer. In any case of termination, we will provide ALL DATA to the client in a readable format such as SQL or CSV. For more information about Data Privacy please review our Privacy policy.
Yes. You can cancel every month or every year, depending on the subscription you choose.
